15 Best Shopping Bots for eCommerce Stores

With chatbot popularity on the rise, more businesses want to use online shopping assistants to help their customers. A shopping bot is a computer program that automates the process of finding and purchasing products online. It sometimes uses natural language processing (NLP) and machine learning algorithms to understand and interpret user queries and provide relevant product recommendations. These bots can be integrated with popular messaging platforms like Facebook Messenger, WhatsApp, and Telegram, allowing users to browse and shop without ever leaving the app. AI chatbots leverage artificial intelligence and machine learning algorithms to understand natural language and offer more sophisticated responses.

• Imagine browsing products online, adding them to your wishlist, and then receiving directions in-store to locate those products.
• Realistically speaking, this standard is too high for humans to maintain.
• Many brands and retailers have turned to shopping bots to enhance various stages of the customer journey.
• If your competitors aren’t using bots, it will give you a unique USP and customer experience advantage and allow you to get the head start on using bots.
• The tool also shows its own recommendation from the list of products, along with a brief description of its features and why it thinks it suits you best.

Inspired by Yellow Pages, this bot offers purchasing interactions for everything from movie and airplane tickets to eCommerce and mobile recharges. To ensure this is the right choice for you, check Tidio reviews to learn about their experiences. There will be instances where customers require human assistance, especially for complex or sensitive matters. Now—let’s have a look at some of the chatbot use cases in retail. A chatbot performance page that shows user flow types, and who engaged or didn’t engage with the chatbot. Edit your welcome and absence message to match your brand’s voice and tone.

What is an Ecommerce chatbot?

It enhances the readability, accessibility, and navigability of your bot on mobile platforms. You don’t want to miss out on this broad audience segment by having a shopping bot that misbehaves on smaller screens or struggles to integrate with mobile interfaces. Shopping bots can greatly enhance this journey in several ways.

Once you’ve chosen a platform, it’s time to create the bot and design it’s conversational flow. This is the backbone of your bot, as it determines how users will interact with it and what actions it can perform. Imagine not having to spend hours browsing through different websites to find the best deal on a product you want. With a shopping bot, you can automate that process and let the bot do the work for your users. With the likes of ChatGPT and other advanced LLMs, it’s quite possible to have a shopping bot that is very close to a human being.

Ways to Use Social Media for Ecommerce in 2024

Mashable’s got a whole team of real people helping you with just that. Gymshark uses a chatbot to handle post-sale support questions. In particular, questions around order status, refunds, shipping, and delivery times. Layer these findings on top of your business needs and pain points.

Retail chatbots are AI-powered live chat agents who can answer customer questions, provide quick customer support, and upsell products online—24/7. More and more businesses are turning to AI-powered shopping bots to improve their ecommerce offerings. Below, we’ve rounded up the top five shopping bots that we think are helping brands best automate e-commerce tasks, and provide a great customer experience. Of course, you’ll still need real humans on your team to field more difficult customer requests or to provide more personalized interaction. Still, shopping bots can automate some of the more time-consuming, repetitive jobs.

Botler Chat

Given that 22% of Americans don’t speak English at home, offering support in multiple languages isn’t a “nice to have,” it’s a must. It can be about the specific interaction to find out how customers view your chatbot (like this example), or you can make it a more general survey about your company. Work in anything from demographic questions to their favorite product of yours. Automating your FAQ with a shopping bot is a smart move for growing ecommerce brands needing to scale quickly — and in this case, literally overnight. Sounds great, but more sales don’t happen automatically or without consequence.

Shopping bots can simplify the massive task of sifting through endless options easier by providing smart recommendations, product comparisons, and features the user requires. It’s no secret that virtual shopping chatbots have big potential when it comes to increasing sales and conversions. But what may be surprising is just how many popular brands are already using them. If you want to join them, here are some tips on embedding AI chat features on your online store pages.

Applications of retail chatbots: top five examples

They strengthen your brand voice and ease communication between your company and your customers. The bot opens by asking, “Which celeb’s style do you wanna see? Operator is the first bot built expressly for global consumers looking to buy from U.S. companies. It has 300 million registered users including H&M, Sephora, and Kim Kardashian.

It engages prospects through conversations to provide a curated list of books (in terms of genre preference and other vital details) that customers are most likely to buy. If you’re specifically looking for a text marketing and automation shopping bot, then SMSBump is right for you. This is simple for bots to do and provides faster service for your customer compared to calling in and waiting on hold to speak to a person.

By managing repetitive tasks such as responding to frequently asked queries or product descriptions, these bots free up valuable human resources to focus on more complex tasks. Most recommendations it gave me were very solid in the category and definitely among the cheapest compared to similar products. Although it only gave 2-3 products at a time, I am sure you’ll appreciate the clutter-free recommendations. The shopping recommendations are listed in the left panel, along with a picture, name, and price. You can favorite an item or find similar items and even dislike an item to not see similar items again.

There are many options available, such as Dialogflow, Microsoft Bot Framework, IBM Watson, and others. Consider factors like ease of use, integration capabilities with your e-commerce platform, and the level of customization available. LiveChatAI isn’t limited to e-commerce sites; it spans various communication channels like Intercom, Slack, and email for a cohesive customer journey. With compatibility for ChatGPT 3.5 and GPT-4, it adapts to diverse business requirements, effortlessly transitioning between AI and human support. This bot is useful mostly for book lovers who read frequently using their “Explore” option. After clicking or tapping “Explore,” there’s a search bar that appears into which the users can enter the latest book they have read to receive further recommendations.

Rather than providing a ready-built bot, customers can build their conversational assistants with easy-to-use templates. You can create bots that provide checkout help, handle return requests, offer 24/7 support, or direct users to the right products. Insyncai is a shopping boat specially made for eCommerce website owners.

The customer journey represents the entire shopping process a purchaser goes through, from first becoming aware of a product to the final purchase. The bot enables users to browse numerous brands and purchase directly from the Kik platform. For each request, it waited 5-15 seconds to search for a product. Furthermore, it keeps a complete history of your chats but doesn’t provide a button to delete them. I am also not sure how it’s tracking the history when it doesn’t require login and tracks even in incognito mode.

• It can be a struggle to provide quality, efficient social media customer service, but its more important than ever before.
• They may use search engines, product directories, or even social media to find products that match the user’s search criteria.
• Their importance cannot be underestimated, as they hold the potential to transform not only customer service but also the broader business landscape.
• Birdie helps you minimize these situations by providing you detailed product reviews and their ranking online.

However, compatibility depends on the bot’s design and the platform’s API accessibility. On the other hand, Virtual Reality (VR) promises to take online shopping to a whole new dimension. Instead of browsing through product images on a screen, users can put on VR headsets and step into virtual stores. Additionally, shopping bots can remember user preferences and past interactions. For instance, instead of going through the tedious process of filtering products, a retail bot can instantly curate a list based on a user’s past preferences and searches.

Yotpo gives your brand the ability to offer superior SMS experiences targeting mobile shoppers. You can start sending out personalized messages to foster loyalty and engagements. It’s also possible free shopping bot to run text campaigns to promote product releases, exclusive sales, and more –with A/B testing available. Tobi is an automated SMS and messenger marketing app geared at driving more sales.